Email exchanges and phone calls with customers to quote a shipment?
They will soon be a distant memory.
Welcome to the new era of BeOne's collaborative digitalization.
Thanks to the Collaboration Platform, your customers can find all the information they need autonomously. Through the Autoquote tool, shipments are created and taken over in real time. Customers can also track their cargo and documents related to the ongoing or preceding operations.
Try the new platform, you will never go back. Discover all the possibilities of the Collaboration Platform.
What I can do with the BeOne Collaboration Platform:
How can the Collaboration Platform reduce Back-Office activities?
The data entered in the platform by customers populate directly the database of BeOne, simplifying and reducing the Back-Office workload. The tasks carried out by the Back-Office, for example the valorisation of a Quotation Request, that originates a Spot Offer in "In Acceptance" status, are visible and manageable in real-time on the Collaboration Platform. This enables the operator to interact immediately with customers and negotiate any requests appropriately.
Can I check the shipment status?
The actions taken by any user connected to the platform, such as the creation of a spot offer or the registration of a predossier, automatically originate specific activities for a Work Group or a particular user, notifying the demands so that they can be handled in real-time. The result is an improved proactivity in operations management. With regard to Shipments Track & Tracing, it is possible to publish the Shipments Status Updates managed by the Work Flow of BeOne. The information to publish can be decided according to the nature of the subject that will use the platform (Shipper, Consignee or Partner). The same applies to the electronic documents both issued and received, that are visible directly from the platform.
What about real-time Spot Offers?
The Collaboration Platform is also integrated with the Communication Management. HTML emails automatically sent by the Communication Management contain hyperlinks that enable the receiver to connect to the platform. For example, a Spot Offer forwarded to your customer can be confirmed by simply clicking on the link contained in the message. Also, Shipments Tracking & Tracing can be managed in the same way, with no need of authentication. In this case, the Communication Management sends Shipments Status Updates and the user accesses to all the tracking details simply by clicking on the link contained in the email. This is particularly useful in relation to B2C, where the subjects involved are not codified but mentioned in the Shipments data.
How can I communicate offers and services to my customers?
Another new feature introduced by the Collaborative Suite, is the possibility to add advertising banners on the web platform. Banners allow to convey the introduction of new services or the improvement of others, and are entirely manageable by the customer. They can contain both texts and images, that represent the company's look & feel, and can be linked to specific webpages in your official website. It is possible to manage the start and the end publication date for each banner.