Our Client-Assistance Service, made up of highly qualified staff, provides its Clients with punctual and competent technical support, so that they can make the best and indipendent use of the BeOne Software Solution for the International Shipping, Transport, Costums and Logistics world anywhere in the world.
For a company that is opening up strongly to the international market, how is client-assistance ensured?
Through our technical and commercial offices in the main world markets, together with highly qualified staff, we provide our clients on-the-spot technical support, until companies are able to make the best and independent use of the BeOne Transport management software solution.
Furthermore, for problems related to the infrustructural and networking area, there is available the first and second level Help Desk, with multilingual operators, guaranteed 7/7, 24/24, 365 days a year. Assistance for the applications is followed by experienced staff, to whom clients can also request the personalization and implementation of the software, which are executed and coordinated by our Development Center, through the launch of new releases and patches according to need.
All services and applications are supported by an on-line help and can be accessed electronically, with the client's prior permission, at the individual workplace, in any part of the world where the costumer is located.